Bookstore Returns Policy

For accounts in good standing, we will accept merchandise within the following limits:

1. A written request for authorization to return merchandise must be submitted.
2. Returns will only be accepted within six months of the invoice date of purchase.
3. No more than 25% of any purchase may be returned. For distributors, no more than 10% of study manuals may be returned.
4. Returned stock must be in suitable condition for resale.
   

If a title or edition is scheduled for discontinuation, returns will not be accepted. We will do our best to notify customers of such edition changes at the time of shipment.

Returns will be refunded in the form of the original payment method. Credit card refunds take approximately 5 - 7 business days to appear on your statement

Shrink wrapped materials must be unopened and all products must be free of any noticeable wear or damage

Any electronically distributed study materials are not eligible for refunds.

No study manuals or textbooks that have opened CD ROMS will be accepted for return.

Please contact Tammy LaBreck for permission to return bookstore or distributor purchases. Ms. LaBreck is available by telephone at (860) 379-5470 or toll free at (800) 282-2839 and by email. Monday – Friday, 9:00 a.m. – 5:00 p.m. Eastern Time. You may also send any inquiry to Ms. LaBreck by fax or regular mail using the information provided below. Thank you!

Returns Permission, Tammy LaBreck
ACTEX Publications
Mad River Books
107 Groppo Drive, Suite A
P.O. Box 974
Winsted, CT 06098
(860) 379-5470 Phone
(800) 282-2839 Toll Free
(860) 738-3152 Fax
Tammy LaBreck

Please address all returns to:
Returns, Tammy Labreck
ACTEX Publications
107 Groppo Drive, Suite A
P.O. Box 974
Winsted, CT 06098

Return shipping charges are non-refundable. However, if the return is a result of a shipping error on the part of ACTEX, we will assume responsibility for return shipping costs (excluding express methods of shipping). Additional shipping costs such as tracking service and insurance are at the customer’s discretion and will not be refunded.