|
Actex | Frequently Asked Questions
Frequently Asked Questions
Q:When
can I expect my package?
Q:Do
you offer express shipping? How much does it cost?
Q:Can
I order the SOA and CAS study note packages from ACTEX?
Q:I
have found some mistakes in one of the manuals; what do I do about
it?
Q:Can
I return the books and manuals that I ordered?
Q:When
can I expect my package?
A:Delivery
in the United States is by U.P.S. or Priority Mail.
Delivery time:
East coast -- 2-3 business days
after leaving our facility
Midwest -- 3-5 business days after
leaving our facility
West coast -- 7 business days after
leaving our facility
Delivery to Canada is by
International Transport Solutions - ITS
Packages are shipped from our facility within 2 business days. Our
customers have received their packages anywhere in the range of
three days to two weeks. Canadian customers are responsible for
paying any customs fees, brokerage fees or GST. Expect Canadian
customs delays and ORDER EARLY!!!
Delivery to any other foreign country is
by International Transport Solutions, Global Priority Mail or Air
Mail.
Packages are shipped from our facility within 2 business days. Our
customers have received their packages anywhere in the range of
one to three weeks. Foreign customers are responsible for paying
any customs fees, brokerage fees or import taxes. Expect customs
delays and ORDER EARLY!
Top of Page
Q:Do
you offer express shipping? How much does it cost?
A:We do offer
express shipping by either U.P.S. or Federal Express.
We charge our customers the actual shipping
cost. Please call for prices and availability. In order to receive
packages the following business day in the United States, please
place your order by 12:00 p.m. eastern standard time.
Please note that any courier service to Canada and any other foreign
country is VERY EXPENSIVE. Again, to avoid delays or the need for
express shipping, please ORDER EARLY!
Top of Page
Q:Can
I order the SOA and CAS study note packages from ACTEX?
A:No,
you must order the SOA and CAS study note packages directly from
the SOA and the CAS.
We have, however, established links to their websites for your convenience.
Top of Page
Q:I
have found some mistakes in one of the manuals; what do I do about
it?
A:There
is a critique sheet in the introductory section of each manual.
We encourage you to use this sheet to report errors, or you may email your concerns
to our production department. The
information will be reviewed and sent to the appropriate author for confirmation,
and corrections will be made available in an errata list on this site.
Top of Page
Q:Can
I return the books and manuals that I ordered?
A:We
have a 30-day returns policy.
If the books are in "new" condition and have been purchased within
30 days, please wrap them securely and send them back with a copy
of your invoice and a letter stating the reason for return, and
we will promptly refund your money. Exceptions are shrink-wrapped
study manuals that clearly state on the cover "No return if
opened" are never returnable once the plastic wrapping has
been removed or opened.
Top of Page
We hope your questions have been answered.
If you did not find what you need above, please use this opportunity
to ask your question.
You will receive a prompt answer.
|