Ordering Information

How can I place my order?

ACTEX Publications and Mad River Books offer 5 convenient options for placing an order:

1. Online - Order securely online 24 hours a day, 7 days a week at our website: www.actexmadriver.com. From our website shopping cart you may receive rewards and savings with our I.P.A.S.S. program.
   
2. Email - Email your order directly to our sales representatives.
   
3. Phone - Place your order directly with the ACTEX Sales Team Monday through Friday, 8:00 a.m. - 5:00 p.m. Eastern Time at (860) 379-5470 or toll free at (800) 282-2839.  Please be sure to check our holiday schedule.
4. Fax - Complete your order form and fax it directly to the ACTEX Sales Team at (860) 738-3152.
5. Mail - Mail your completed order form, along with your check, money order or credit information to:

ACTEX Publications
107 Groppo Drive, Suite A
P.O. Box 974
Winsted CT  06098

Orders can be placed online at www.actexmadriver.com 24 hours a day, 7 days a week. Our business hours are Monday - Friday 8:00 a.m. - 5:00 p.m. Eastern Time. Orders placed before noon during regular business hours will be shipped that same day.  Orders placed outside of regular business hours will be filled and shipped the following business day.

What payment options do I have?

We accept VISA, MasterCard, Discover, American Express and JCB debit and credit cards. We also accept check and money order payments in US funds drawn on a U.S. bank made payable to ACTEX Publications or Mad River Books. Please note: ACTEX Publications and Mad River Books do not accept gift cards or electronic bank/wire transfers.

Corporate Account customers may be eligible to order using a Purchase Order. Please contact us for details.

Orders within the U.S. are not taxable, with the exception of orders shipping to the state of Connecticut. Orders being shipped to Connecticut will be charged a 6% state sales tax.

For international orders: please note that any applicable duties and taxes are the responsibility of the consignee and are not included in the shipping charges.

ACTEX already offers the lowest possible prices for our materials for students worldwide. Therefore, we cannot offer discounts to individual students regardless of their location. We are unable to offer discount codes upon request.

Please note that we do offer Value Packages for many of our products. You will receive a significant savings by purchasing your materials in these packages.

Please note that ACTEX is not affiliated in any way with the Society of Actuaries Discount Program. For more on this program, please visit www.soa.org.

Discounts may be available for book resellers and corporations. Please view the information on this page to see if you qualify for our Preferred Corporate Accounts program.

If you would like to cancel your order, please contact us immediately. Orders placed Monday through Friday before 12:00 pm Eastern Time ship the same day. The sooner you contact us, the better chance we have to stop the shipment.

ACTEX works hard to keep our website updated with the expected due date of backordered products. It is a good idea to pre-order your manuals or textbooks even if they are backordered. When inventory arrives, backorders will be given priority and are filled and shipped first. If you do not pre-order, there may be further delays.

Please note: when a backordered item is purchased, the credit card is charged at the time the item ships, unless your backordered item is part of a Value Package. In this case, you will be charged full price for the Value Package at the time your order is placed.

Only pre-approved bookstores and Corporate Accounts may order using a purchase order. All other orders require prepayment.

Yes, your credit card is secure when ordering from ACTEX Publications/Mad River Books. Our web server takes all the necessary steps to protect your personal information, including your credit card number, from being intercepted during transmission. If you prefer not to place your order online, you may always place your order by phone at (860) 379-5470 or (800) 282-2839, Monday - Friday, 8:00 a.m. to 5:00 p.m. Eastern Time.

If you register for one of the many live seminars, we will email registration confirmation to the seminar provider. Please allow up to 72 hours for the seminar provider to contact you. If you have not received your email confirmation in this timeframe, please contact us. A hard copy of your invoice will always be sent to you through the mail. Please feel free to contact us if you would like to have a copy of your invoice emailed or faxed to you.