What is the ACTEX / Mad River Books Return Policy?
Returns will be accepted within 30 days of the invoice date. Please include a copy of your invoice along with your return. Shrink wrapped materials must be unopened and all products must be free of any noticeable wear or damage.
Electronically distributed study materials [PDF downloads, DRM protected files or web-based materials] are not eligible for return, exchange or refunds.
Bargain books and books on sale are sold "as is," and are final sales, not eligible for return or refund.
Frequently Asked Questions
Where do I send my returns?
Please address all returns to:
16200 Bowling Green Road
Rockfield, KY 42274
Who is responsible for return shipping charges?
Return shipping charges are the responsibility of the customer. However, if the return is a result of a shipping error on the part of ACTEX, we will assume responsibility for return shipping costs (excluding express methods of shipping). Additional shipping costs such as tracking service and insurance is at the customer's discretion and will not be refunded. Please contact us before returning items received in error.
When will I receive my refund?
Please allow up to 2 weeks for your return to be processed. Returns will be refunded in the form of the original payment method.
ACTEX reserves the right to offer a partial refund or refuse a refund for items displaying obvious wear and tear.
How can I return my electronic products?
Returns are not available for most electronic products. Online courses and seminars may be eligible for a refund. Please contact us for details.